Hello Folks,
I hope someone can help me ou here. I have a new PC (10900KF, RTX 3080 Ti) and after the installation of Anno it will not start. Means the Ubisoft Connect window is opening but nothing more. The "sandglass" is turining but the programm will not start, see screenshot. I think it has something to do with the GeForce graphic card and the treiber, but I couldn't find anything to solve the problem.
Many thanks in advance for your Input!
Torsten
Hey, Torsten!
Sorry to hear that you are experiencing an issue with ANNO 1800 not starting on your new PC.
Thank you for the screenshot this is most appreciated. In order to troubleshoot this issue, please try the steps HERE.
Should you need further help please do not hesitate to get back in touch.
Thank you for your time.
@siebenachtel30 Thanks for giving those steps a try.
To troubleshoot this further, you'll want to submit a case on our support site. Please make sure to include a short description of the issue, as well as your DxDiag and MSInfo files.
Please feel free to reach out on the forums with any other questions or concerns.
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