Original Post — Direct link

A week ago, i bought the complete game (incl. all DLC's).
I am playing a game without the DLC's enabled but i am experiencing trouble with the optional quests, especially with search-and-find (or puzzle) type of quest.
Once i activate such a quest, the searched item does not pop up where it should be, or is simply not highlighted and other quests already active, do not register my ship arriving with the requested goods.
The solution for now is restarting the game but it is a hassle and not up to standard of the Anno game serie.
Could someone have a look at the situation and fix it?

about 3 years ago - Ubi-Karl - Direct link

Hey @SilverLady14, thanks for getting in touch and sorry to hear about the issue you've been dealing with there.

First and foremost, if you haven't already, try verifying your game files and see if it helps. If it doesn't, so that we could look into the matter further, may I be able to request the following:

  1. Video footage (preferably) or screenshots showing the issue
  2. Save file in which issue is present. In order to find more information on how to locate it, click here. Once found, upload it to any external file sharing website and send the link over to us


Let us know and we will take it from there!