Hello, everyone!
I really appreciate everyone's reports of issues starting up Anno 1800 after the recent update. I'm really sorry to hear about these issues, and I can certainly understand that everyone is very eager to get back to playing. Our teams are aware of these launching issues, and you can find our announcement about this here, including steps that have helped many players get the game running.
For more details on how to perform the troubleshooting steps UbiCecce has suggested in their announcement, please see our troubleshooting guide. In particular from the guide, please make sure you've fully power-cycled your machine, you are running the game with administrator rights, you've verified the game files, you've got your graphics drivers and Windows install fully updated, and you've (at least temporarily, for testing) deactivated all background programs, including any modifications to the game.
Let me know if I can further clarify any of those troubleshooting steps. Please note that our team is actively investigating this issue, so if the troubleshooting steps don't solve this issue for you, please keep an eye on the announcement I've linked for further updates.
Please also note that this issue is not yet resolved, and I'm marking my post as a resolution only so that it gets pinned to the top of the thread. My apologies for any confusion caused over this.
Sorry for the inconvenience while we investigate! Let me know if there's any thoughts or questions in the meantime.
A little edit to add: Many thanks to folks who have pointed out that the issue with the Ubisoft Connect version only appears to affect those playing using Ubisoft+. I've made sure to highlight this to our teams internally, just to make sure they are aware. I'm confident they'll be tracking issues from all platforms already, so anyone affected should be known to them already. Thanks so much for these insights!
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