Original Post — Direct link
Hi,

I just have bought the ANNO 1800 Complete Edition, but in the game, I can`t use my rewards. I can see all the rewards in my account and it says "You can access this Reward within the game.", but, when I go in the game and try to use it, it`s still locked, everything. I can only play the standard game and that's it.

Can you please help me understand why?

Or can I get a refund, because this is not fair?

Thanks,
Bogdan
about 4 years ago - Ubi-Raziel - Direct link
Originally Posted by MrCocache
Hi,

I just have bought the ANNO 1800 Complete Edition, but in the game, I can`t use my rewards. I can see all the rewards in my account and it says "You can access this Reward within the game.", but, when I go in the game and try to use it, it`s still locked, everything. I can only play the standard game and that's it.

Can you please help me understand why?

Or can I get a refund, because this is not fair?

Thanks,
Bogdan
Hello Bodan, I'm sorry to read you're facing issues with your extra content.

This would need to be investigated by our support team, as they will need to review your account.

Please gather an image showing your locked rewards, then contact us via one of the following methods -

Email Support / Live Chat: https://support.ubi.com/Cases/New

Twitter: https://twitter.com/UbisoftSupport
Facebook: https://www.facebook.com/UbisoftSupport/


Thank you!