Original Post — Direct link

Hello,

I play Anno 1800 with all major DLC an no mods on sandbox mode unrelated to the campain or any scenario.

Since the last DLC release, the game crashes sometines because it could not allocate more memory. Progressing further in the game made crashes more frequent (very annoying when the minimal automatic save is only 5 minutes).

However the last crash seemed to break my savegame, I let you see the following screenshot :



After 3 restart I now get systematically a memory crash after each load.

over 1 year ago - Ubi-Perseids - Direct link

@elpha Hello! Welcome to Discussions!

I'm so sorry to see that your game is crashing and also messed up your save game. 😞 To help with this issue, I recommend going through all of the steps in our PC troubleshooting guide here. These steps should help with the game crashing, but if it continues, could you please provide a screenshot of any error messages you're seeing when the crash occurs?

As for the save file, you can follow the steps here and see if you're able to restore the file to the way it was previously. The cloud synchronization steps might help too!

Let me know how it goes. Thank you!