Original Post — Direct link

Hi. 

From yesterday I have the following problem: Anno 1800 does not support the max resolution of my 4K display on iMac 27" (may 2019).
After the saved game load (or the same with a new game start) the screen shows a hi resolution map as it was according to the settings in the Options menu for a second, but then the resolution of the game is reduced by increasing the scale of the map (the difference in screens 1 & 2).
My attempts to change Options menu Resolution, DitectX and Window Mode settings did not bring any result (screen 3).
The video card model is Radeon Pro 575X, the Display resolution is 5120x2880.
The problem appeared yesterday, before there was not not such a problem from the beginning of the game.

Thank you in advance

PS The game was not updated with the last update.




about 2 years ago - Ubi-Milky - Direct link

Hello @psk_shliss thank you for providing us with screenshots of this issue and the scale of the game resizing after loading a game or starting a new game on your Mac (after the latest update)

Due to the fact we may not have your exact model of Mac available to test this, I would like to report this to our team, is there any way you can record a quick 30-second clip of you launching your save file, which then shows this decrease in resolution?