[2020] Error loading pilot data

Hi @Oreomadness77,

Can you get us a screenshot of the error message please? It should have a string of numbers that we need to identify the specific issue with your account.

Thanks!
-EA_Cade

Hi @Oreomadness77,

Thanks. To confirm, this does not happen when you load a different profile? Have you tried creating a new pilot on your account and seeing if you still see the disconnect? -EA_Cade

Sorry for the delay all,

If you've already performed the basic steps like restarting your router, LAN over WiFi, etc. as well as tried using the Google DNS instead of your ISP provided one you'll need to reach out to an advisor at http://bit.ly/EA_Contact_Us for this to be forwarded up to the Anthem game team so we can look at your account.

You can also reach out at @EAHelp on Twitter. -EA_Cade