over 2 years ago - EA_Illium - Direct link

HI @AODTmikeyy For clarification, Platform accounts can only be linked to one EA account at a time, and EA accounts should only have one of each platform tied to them. If you unlink a platform account from EA this does have drawbacks like removing progress, saves, etc. The only way you might be able to get progress back is to relink it to the Original account, if you tried to link it to another one first this may have interfered with that recovery chance. 

 

I would recommend checking out our Help Articles over how linking and unlinking accounts work, and reaching out to our support teams to see if they could look into this further, 

 

Support:

 

EA Help on Twitter 

https://twitter.com/EAHelp 

 

Live-Support 

https://help.ea.com/en/contact-us/ 

 

Thanks!

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over 2 years ago - EA_Illium - Direct link
@AODTmikeyy We are unable to assist with account issues on Answers HQ, As I stated above its possible when you tried to link to another account it removed any chance of recovery account data when you then went to link back to the Original account.

You will want to reach out to our support team at the links I posted above to see what options we might have. Illium.png

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*Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
*XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.





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