about 3 years ago - EA_Mako - Direct link

Hey @TheGrimmGamer777,

 

I took a look just to be sure, and can confirm your case is in the right queue to be reviewed by our TOS team. Beyond that I'm afraid we don't have any additional insight or an updated ETA to provide, sorry.

 

Our TOS team is a bit backed up currently but will reach out via email as soon as they get to your spot in the queue. In the meantime I would definitely be sure to take some steps to secure your account if you haven't already, while you're waiting to hear back. That should help make sure you're not running into this issue in the future either. Thanks for the patience!

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