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Hi @NewWorld998,
It may help with expectations to know that Answers HQ is a player helping player platform with millions of members posting daily. It wouldn't be a substitute for official support if that's what's you require. We aim to do what we can, when we can but we are not customer support agents. Please keep that in mind and contact the support team directly if you need more immediate assistance. Contact options like live chat or phone will offer real-time support.
In the meantime, for troubleshooting your ping issues, I'd recommend starting out with the basic and advanced connectivity steps from the EA Help website.
- EA_Lanna
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Please only DM me if I've asked you too, or in the case of highly sensitive content. General questions/issues/topics are best shared on the forum where others can take part/benefit from the responses/solutions/workarounds