over 1 year ago - EA_David - Direct link

Hi,

You can try resetting your password again (steps here) as that can help unstick things in some cases.

If the issue persists, you can test with an alternative account to check in case the issue is more network-related. That's unlikely to be the case but it's easy enough to check for.

Also, It again likely won't be a factor, but you can see if changing Data Center has any effect. 

Thanks.

David.png
over 1 year ago - EA_David - Direct link
Are you saying the alternative account is slow to find a match too? From what we're seeing here, your main account isn't banned and there's something else going on here, perhaps network-related. David.png