[2021] I'm a user who plays Apex. Please answer this question.

Hi @iov2eu,  

  

We are unable to assist with account issues or actions on Answers HQ. We have a dedicated TOS team that handles Sanctions and Bans on accounts.  

  

You will need to reach out to them to have this looked into, it may take some time to see a response so be sure to keep an eye on your email.  

  

If you have checked your Ban History, please note not all Bans may appear here.  

  

If you have further questions about Bans or investigations we have a few Help Articles below that provide further details.  

   

• How EA bans and suspensions work   
• How to get more information about my ban or suspension   
• Investigate your banned or suspended account   

 

Thanks!   

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@iov2eu If you believe someone else may have access to your account you would want to reach out to an advisor for further assistance. 

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

Hey @iov2eu,

 

Any questions about an account action will need to be directed to our Terms of Service team.

 

I'm afraid we're not able to provide any additional details or review an action on the forums, sorry.