[2023] Lost progression on steam after linking with ea app

Hey @JiGGlypuFF0011,

 

Progress in Apex is saved on the EA account, which means it can be lost if the connected account is switched or unlinked.

 

You mentioned playing on Steam before running into issues there, so you switched to the EA app and linked a Steam account.

 

If you had played Apex on Steam however, that account would have already been linked to another EA account. 

 

When you linked a Steam account, it sounds like that linked a different account than the one that had all your original progress.

 

We cannot transfer progress, so the only way to restore that would be linking the original accounts back together.

 

If you're not sure which other account that could be or are running into any trouble re-linking it, you'll need to reach back out to support as we cannot make any changes via the forums.

Hi @JiGGlypuFF0011,

If you can remember any other details about that account, our support team can help you try to locate it so it can be re-linked.