over 3 years ago - EA_Aljo - Direct link

Hi there, @KRAHAMMADALI.

 

Let's see if clearing the alternate MAC address will help.

 

Go to your Xbox One Settings (Just press Start, then click Settings)
Go to "Network", then "Advanced Network Settings"
Click on "Alternate MAC Address", and then click "Clear"

 

Let me know what happens. Thanks!

over 3 years ago - EA_Aljo - Direct link

@tj199009 

 

I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!