over 3 years ago - EA_Mako - Direct link
Hey @m3talraider,

If you've submitted an appeal through EA Help using the steps here, that'll be perfect.

https://help.ea.com/en/help/account/information-about-banned-or-suspended-accounts/

Just to clarify, the ban history on the website shows some very specific types of bans, but does not display all bans or suspensions. Sorry for the confusion there.

If you're ever seeing a ban message in-game, do feel free to appeal that with our Terms of Service team using the information in the above link and they'll be happy to take another look at the account. Mako.png
over 3 years ago - EA_Mako - Direct link
Hey @Bekarell,

If you've already created a case to have this looked into, our ToS team will review the account and reach back out via email as soon as that investigation is complete.

Thanks for the patience while we're taking a look! Mako.png