[2020] Missing

@ElvisDeHova ok, can you try playing and find one more to see if this will count? also for ranked points are you referring to the reset or you have lost points since then? - Illium

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@ElvisDeHova Excellent, thank you for checking in on this, will pass what happened along to the correct team. I'm glad it did complete for you to progress, however. - Illium

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@DisRespectfulAim Was this one match it happened in? Have you been able to restart the game or play another match to see if you get ranked points? - Illium

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@Advocate38 To confirm when you said a new EA account was the console account previously linked to another EA account?

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Hi @Advocate38 

 

Thanks for the additional details, If you unlink a platform account from your EA Account this can cause issues with Apex Legends. 

 

We have a help article below, that provides information and about the risks of doing so. 

 

• Unlink your platform accounts from your EA Account

Under the section:

 

Do you play Apex?

If you unlink a platform account that you use to play Apex Legends, you may have issues with Battle Pass leveling, item unlocks, and other errors.

Instead of unlinking and relinking a platform account you play Apex on, it may be better to start fresh on a new account.

 

Hope this helps!

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@Advocate38 As far as the new setup no, there would not be a way to get content or resolve connection issues.

You could possibly try reconnecting the Original accounts together, but it may still have issues since it's already been connected to another account.

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