3 months ago - EA_Mako - Direct link

Hey @ApexAngles1,

 

Sorry to hear your progress still hasn't returned after re-linking the original accounts. There's always a chance for that progress to be permanently lost during an unlink and while that's sometimes restored by re-linking, it's unfortunately not guaranteed.

 

As far as checking to make sure this was re-linked to the right account, that would definitely be worth checking with support just to be sure. We wouldn't be able to discuss any account details here on the forums but if you contact support with these steps they should be able to take a look.

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3 months ago - EA_Mako - Direct link

@ApexAngles1 

 

I'm not aware of any situations where that's possible unfortunately so I don't want to get your hopes up, but that would be something to check with Xbox Support if the purchases were made on your console or through your Xbox profile.

 

Progress lost during an unlink wouldn't otherwise be something we could compensate I'm afraid.

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