over 2 years ago - EA_Kent - Direct link

Hi @SolidArt421

 

Can we try out some troubleshooting to see if we can help stop the error messages you've been seeing? 

 

When you have the chance I'd recommend starting off with the basic connection steps from the EA Help website. If you're still running into any error messages after that check out the platform-specific steps as well: 

 

- PC

- Xbox

- PlayStation

 

Let me know if you're still getting the same error messages after that. Thanks!

 

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over 2 years ago - EA_Kent - Direct link

@SolidArt421 

 

Thanks for giving it a shot!

 

Can we also try updating the DNS in Windows to see if that helps? I've seen some cases in the past where that can make a difference. 

 

You can update the DNS through the Windows TCP/IP Settings. For more info on how to get there check out the Microsoft Support website. If you choose the Manual option you can enter a DNS of your choosing. I usually go with the public Google DNS (primary DNS: 8.8.8.8; secondary DNS: 8.8.4.4), but I've also seen some people recently say that using the public Cloudflare DNS (1.1.1.1) has been helpful. 

 

If you're able to give that a shot please let me know how it goes. Thanks again!

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