[2023] Most of the items in your Xbox account are gone

Hi @bayonettacat When you have a moment, can you start with the following steps and check if all content appears locked?

 

• Close other running games or apps, (for Series X|S also close others running in quick resume) 
• Remove any connected device, or additional USB's from the console then restart the Xbox and check
• Check for updates 
• Try the steps in our Connection and Advance Connection Guides 
• Open you're Xbox NAT Type
• Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)  
• Persistent Storage 
• Go to settings > Select Device & Connections > Then Blue-Ray 
• Select Persistent Storage > Clear Persistent Storage 
• Alternate Mac: 
• Go to settings > Select General  > Then Network settings 
• Go to advanced settings > Alternate Mac address > Select clear 
• Select restart 

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Hi @sambat14 @bayonettacat To confirm have you recently linked or unlinked the platform you play on from your EA account?

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Hey @bayonettacat Apologies but I don't understand the screenshot you shared, to confirm was your Xbox account unlinked from your EA account? If so you can reach out to our support for further assistance if you are unsure when this may have been done, but unlinking an account can cause issues with items, progression, etc. 

 

• EA Help website - Live Support (Phone, Chat, Email) 
• Twitter - Select the message icon to get assistance   

  

• Link Platform accounts to EA Account   
• Unlink your platform accounts from your EA Account  

Cheers!  

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.