devtrackers.gg → Apex Legends

[2023] Apex Legends "Eclipse" Season 15 Update - Discussion & Support Megathread


Original Post — Direct link

PATCH NOTES THREAD

Hey legends, the "Eclipse" (Season 15) update is upon us!

This thread serves to consolidate player feedback and issues with the newly released "Eclipse" Season patch.

As always, please post any bugs or issues that have come up with this current patch so that Respawn can help out!

Information that's helpful when reporting bugs:

  • What platform are you playing on?
  • Which skin were you using?
  • What were you doing leading up to the issue?
  • Can you reproduce it? What are the steps?
  • PC players - provide hardware specs, OS version, and GPU driver version.
  • Did your game crash? What error did you get? Please include "apex_crash.txt" from your "Documents" folder.
  • If possible, it’s great if you can capture the bug and submit that with your report.
External link →
over 1 year ago - /u/rspn_czar - Direct link

Originally posted by sallegarnier

Anyone else getting a sudden total in-game freeze a few moments after landing? (PC)

Only way out is to terminate through Task Manager. First time that happens too...

Edit: Let's maybe share specs? I'm on a GTX 1060 (driver 511.79), CPU is i5-6500

Did you just see this once or is it happening consistently?

over 1 year ago - /u/RSPN_Clavicles - Direct link

Originally posted by sallegarnier

Anyone else getting a sudden total in-game freeze a few moments after landing? (PC)

Only way out is to terminate through Task Manager. First time that happens too...

Edit: Let's maybe share specs? I'm on a GTX 1060 (driver 511.79), CPU is i5-6500

Can you please report the following if you've been encountering these freezes:
Your platform, your specs (if on PC) and if you're using DX11 or DX12 (if on PC).

over 1 year ago - /u/RSPN_Clavicles - Direct link

Originally posted by sallegarnier

Anyone else getting a sudden total in-game freeze a few moments after landing? (PC)

Only way out is to terminate through Task Manager. First time that happens too...

Edit: Let's maybe share specs? I'm on a GTX 1060 (driver 511.79), CPU is i5-6500

Additional question:

For those experiencing the freezes, were you in the loadout menu when you got pulled into a game?

If you stay in the main lobby and play a few games, does that stop the freezing from occurring?

over 1 year ago - /u/rspn_czar - Direct link

Originally posted by RSPN_Clavicles

Can you please report the following if you've been encountering these freezes:
Your platform, your specs (if on PC) and if you're using DX11 or DX12 (if on PC).

To be more specific, if you are using the DX12 beta for apex that was outlined here. If not, does using it have any effect? Also, is this specific issue (game freezing and needing to be force closed, often freezing again on reconnect) happening outside of PC to anyone?

over 1 year ago - /u/rspn_czar - Direct link

Hey everyone, to those experiencing the freezes, can you try adding this line to your launch parameters "+watchdog_time_milliseconds 30000". Then once the game freezes please wait about 30 seconds, a prompt should show up saying "The game is not responding. Press Retry to wait or Cancel to quit the game.", we need you to hit cancel. This won't fix the problem but it should help us get some more information to get it fixed ASAP.

How to add command lines:

EA App:

From “My Collection”, click on the three dots in the upper right corner of the Apex Legends tile and select “View Properties”.

Add "+watchdog_time_milliseconds 30000" in the text box under “Advanced Launch Options”.

Click “Save” and launch the game normally.

Origin:

From “My Game Library”, right click Apex Legends -> Game Properties -> Advanced Launch Options

Add "+watchdog_time_milliseconds 30000" to Command line arguments

Click “Save” and launch the game normally

Steam:

From your library, right click Apex Legends, and select Properties.

Add "+watchdog_time_milliseconds 30000" to “Launch Options”

Close the properties window and launch the game normally

over 1 year ago - /u/rspn_czar - Direct link

Hey everyone we're digging into the freeze issue. Huge thanks to everyone who has sent us data related to this crash. If you're still having this problem, could you try turning off shadows and let us know if that resolves the freezes for you?

You need to make two changes to fully turn off shadows:

  1. Turning Spot Shadow Detail to "Off" in the Video settings
  2. In the videoconfig.txt, change "setting.csm_enabled" to "0". That file can be found here %userprofile%/Saved Games/Respawn/Apex/local/
over 1 year ago - /u/rspn_czar - Direct link

Originally posted by rspn_czar

Hey everyone, to those experiencing the freezes, can you try adding this line to your launch parameters "+watchdog_time_milliseconds 30000". Then once the game freezes please wait about 30 seconds, a prompt should show up saying "The game is not responding. Press Retry to wait or Cancel to quit the game.", we need you to hit cancel. This won't fix the problem but it should help us get some more information to get it fixed ASAP.

How to add command lines:

EA App:

From “My Collection”, click on the three dots in the upper right corner of the Apex Legends tile and select “View Properties”.

Add "+watchdog_time_milliseconds 30000" in the text box under “Advanced Launch Options”.

Click “Save” and launch the game normally.

Origin:

From “My Game Library”, right click Apex Legends -> Game Properties -> Advanced Launch Options

Add "+watchdog_time_milliseconds 30000" to Command line arguments

Click “Save” and launch the game normally

Steam:

From your library, right click Apex Legends, and select Properties.

Add "+watchdog_time_milliseconds 30000" to “Launch Options”

Close the properties window and launch the game normally

Thank you everyone who sent us the crash data. That has been immensely helpful, and we're working on it.

over 1 year ago - /u/RSPN_Mack - Direct link

Originally posted by pryzsm

Anyone else's daily challenges inactive? Mine literally say DAILY - INACTIVE with my completed tasks listed from yesterday, plus my one incomplete one. Except I'm slowly completing that one? Playing on X|S.

Edit to say I've restarted the game a couple of times, and that does nothing.

Hey u/pryzsm.

Is this issue still happening for you, or has it since been resolved.

Thanks.

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