no ban history but still got banned

Hi there, @Will5d 

It would be best to submit a dispute with Terms of Service. Instructions for that can be found in the article here. Thank you.

@CuteBaby0 

It can take a few days to get a response from ToS. You're always welcome to open a case with an advisor to see if they have an update. In case you didn't receive the email. Cases can be opened here.