about 3 years ago - EA_Illium - Direct link

@The_Bro2021 Latency can happen for a serious of different reasons, would you be able to share a UOTrace?


Illium.png

Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.


about 3 years ago - EA_Illium - Direct link

@The_Bro2021 It looks like the last serval hopes to our servers start getting higher ping times:

 

6 TWODEGREES-svc063403-ic344202.c.telia.net (62.115.175.227) 141.649 ms 140.128 ms 139.732 ms
7 las-b24-link.telia.net (62.115.175.226) 175.710 ms 175.620 ms 175.513 ms
8 * * *
9 * * *
10 4.79.23.202 (4.79.23.202) 205.124 ms 204.593 ms 204.511 ms
11 159.153.92.10 (159.153.92.10) 200.952 ms 199.478 ms 200.783 ms

 

They both seem consistent at the same location in tests 1 and 2 starting at the location: "TWODEGREES-svc063403-ic344202.c.telia.net", can you run a pathping to check for any packet loss? Also to confirm you were able to go through all the steps above?


Illium.png

Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.


about 3 years ago - EA_Illium - Direct link

@The_Bro2021 For a path ping you will want to use the 'mtr' command ( you can add options but I would just let it run without, you can find more details here)

 

Command: (should look like this)

mtr easo.ea.com  (enter) 

 

If the above does not work try this from the desktop " Ctrl +Alt+t  and in the command prompt enter $ mtr followed by the IP address"

 

Command: 

tracerouter easo.ea.com  (enter)

 

For a traceroute it should be the same as you ran it when you first uploaded, I'm not familiar with how the additional command like -s work my guess is it needs additional input for that to function. 

 

If you could run the mtr (pathping) and attached we can further check into this. 

 

 

[CM - added additional info]


Illium.png

Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.


about 3 years ago - EA_Illium - Direct link
@The_Bro2021 Excellent glad to hear this has cleared up, if anything changes don't hesitate to post. For now, going to mark this post as resolved.
Illium.png

Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.







Recent Apex Legends Posts

about 5 hours ago - EA_Darko