about 4 years ago - EA_Aljo - Direct link

Hi there, @s656152.

 

If you're still disconnecting, I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!

Aljo.png
almost 4 years ago - EA_Aljo - Direct link

Hello, @zachmyster.

 

What system are you playing on? Also, are you on a wired or wireless connection?

Aljo.png
almost 4 years ago - EA_Aljo - Direct link

@zachmyster 

 

Let's see if alternate DNS servers will help. Try following the instructions here. If you don't see a difference, try the Google DNS servers. Those are: Primary alt number 8.8.8.8 - Secondary alt number 8.8.4.4. Let me know if that makes a difference or not.

Aljo.png
over 3 years ago - EA_Aljo - Direct link

@Popoplevrai 

 

Do you play on a wired or wireless connection? Also, what system are you playing on?

Aljo.png
over 3 years ago - EA_Aljo - Direct link

@Popoplevrai 

 

Can you switch to a wired connection or is your router too far away?

Aljo.png





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