over 3 years ago - EA_Aljo - Direct link

Hi there, @asdfghjklgeorgie,

 

I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!

over 3 years ago - EA_Aljo - Direct link

Hello, @vhsilva24 

 

Can you try power cycling as I previously suggested? Let me know if that makes a difference. Thanks!

over 3 years ago - EA_Aljo - Direct link

@Monhulio 

 

What system are you playing on? Also, do you use a wired or wireless connection?