There are some bans the ban history page doesn't display. In the 'My Ban History' page, you should see this mentioned in the blue section:
You may have bans or suspensions that don't show on this page.
Terms of Service aim to send an email out when bans are added though so there may be an email with more context about a ban/suspension in your inbox. Please double-check your emails for an email from the address '[email protected]'.
If you don't have an email from EA about a ban or suspension and you're having trouble logging in or playing your games, you may not have a ban. See if our troubleshooting steps help before you contact us to dispute a ban or suspension. If you've already sent in an appeal to the ToS team and they've investigated this numerous times and determined the action was correct each time, then I'm afraid that would be final, further appeals will not change the outcome.
If you have new or additional information that was not originally included on the earlier appeals, you're welcome to create a new appeal and include that context.
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Please only DM me if I've asked you to, or in the case of highly sensitive content. General questions/issues/topics are best shared on the forum where others can take part/benefit from the responses/solutions/workarounds