[2023] Ea keeps declining my cases

Hi @mstfmrsbh, 

 

There are some bans the ban history page doesn't display. In the 'My Ban History' page, you should see this mentioned in the blue section:

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@EA_Help wrote:

You may have bans or suspensions that don't show on this page. 

 

Terms of Service aim to send an email out when bans are added though so there may be an email with more context about a ban/suspension in your inbox. Please double-check your emails for an email from the address '[email protected]'. 

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If you don't have an email from EA about a ban or suspension and you're having trouble logging in or playing your games, you may not have a ban. See if our troubleshooting steps help before you contact us to dispute a ban or suspension. If you've already sent in an appeal to the ToS team and they've investigated this numerous times and determined the action was correct each time, then I'm afraid that would be final, further appeals will not change the outcome.

 

If you have new or additional information that was not originally included on the earlier appeals, you're welcome to create a new appeal and include that context. 

 

- EA_Lanna

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Hi @mstfmrsbh, 

 

I appreciate you sharing your ban scenario with us, but on Answers HQ we aren't equipped to assist with account issues or bans/suspensions. We can't look into them, we can't lift them and we have no impact on the outcome of the ban appeals. 

 

The Terms of Service team exclusively handle those cases. If they've already determined that the ban should remain in place after carrying out multiple appeals that confirmed it was correctly placed, that means the account will stay banned. 

 

I'm sorry, I know you were hoping for different news.

 

- EA_Lanna

____________________________________________________________

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

Please only DM me if I've asked you to, or in the case of highly sensitive content. General questions/issues/topics are best shared on the forum where others can take part/benefit from the responses/solutions/workarounds