[2021] waiting for 5 weeks for the case and no response

Hey @barrychow54,

Sorry to hear that you're still waiting to hear back about this account. I realize that's quite a while longer than usual, and no one likes to see that you've been unable to play on your account for this long.

With that in mind however, I do see you had resumed your case after it was sent up to our TOS team. Re-opening the same case after it's sent up to be reviewed can remove it from the proper queue and cause delays.

While the TOS team is a bit backed up currently, it looks like this is what is causing the delay in your case.

Please reach back out to an advisor so they can get your appeal back in the correct queue to be reviewed by our TOS team. The forums team is unable to address this directly, but that should make sure you're on track to get a reply as soon as possible, thanks!
http://bit.ly/EA_Contact_Us

Hey @Piguelo15,

The team is taking longer than usual to reply currently due to higher volume, but if you've submitted an appeal they will get back to you.

Please keep an eye out on your email for that as it's not something we can directly address on the forums, thanks!