[2020] Cinematic plays every time I load the game

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@Lateralus06 wrote:

Hey Kent, thanks for the update. I had already attempted a repair before submitting the post. I tried again today just to be sure, but it has not resolved the issue. Any other tips? Thanks!

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Thanks for giving it a shot. Do you have Apex Legends installed on a different drive than the Origin client itself? I've seen cases where having games installed on a separate drive from Origin can cause some weird issues. 

If you do have it installed on a separate drive can you try moving it to the same device to see if that helps at all? 

/Kent

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@Lateralus06 wrote:

Both applications are installed on C:\. I've attempted to re-install the Apex client and the issue is still occurring.

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Thanks for giving that a shot. I'm wondering if there might be something else running on your PC that's not allowing Apex Legends to check off that you've already watched the cinematic. I've seen some situation where security software can do this because it's preventing the game from rewriting files. When you have a chance check and make sure you have exceptions for Origin and Apex Legends in your security software. 

Trying a Clean Boot might also be a good idea to see if you can get around this. For more details on how to set one up check out the EA Help website. Let me know if it helps at all. Thanks!

/Kent

@Lateralus06 

Have you noticed if anything else doesn't seem to be sticking after you close the game? Are any of your settings going back to the default? Is it just the cinematic that's coming up every time? 

/Kent

@Lateralus06 

Are you launching the game with any other command line arguments? 

/Kent