[2021] matches not counting

Hey @BloodRiots Can you check for any Data corruption then see if matches/challenges are able to count?

 

1. Open the System Settings from the Home menu

2. Go to Manage Software and select Apex Legends

3. Choose Check for Corrupt Data

4. Choose Redownload if it finds any corrupt data

 

Thanks!

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@BloodRiots Which legends does this seem to happen with?

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@BloodRiots Thank you for the details, I have shared this with the team.

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@BloodRiots Support is unable to manually adjust states or progression, depending on where an issue might lay, or team would need to find the root issues and determine how to fix it for the progression to continue.

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.