4 months ago - EA_Mako - Direct link

Hey there,

 

Just looking over the account, I'm not seeing any Apex Coins present on either the PC or Xbox accounts before the Cross Progression merge took place.

 

Was there potentially another account that was used in the past as well? 

 

Otherwise, it looks like each account only had Legend Tokens and Crafting Materials prior to the merge, which were fortunately all successfully combined onto the current Cross Progression account. Any Apex Coins on these accounts appear to have been spent well before Cross Progression took place here.

 

If you had more recent coins that aren't appearing, you can grab this proof of purchase information and reach out to support so they can take a closer look.

 

You can open a new case here to get started: 

https://help.ea.com/help/faq/using-ea-help  Mako.png