[2020] Double rank provided

Hey @gixginge. 

I've seen this happen occasionally. Usually all you need to do is play a couple rounds of ranked, and the ranks in the lobby will sync back up. Unfortunately you might need to solo queue to get the ranks synced back up so that you're close enough in rank with your friends so you can queue together. 

If you're not even able to queue up for ranked on your own, what are you seeing when you try? Is it giving you any error messages at all? 

/Kent

Hmm, gotcha. 

Can we try some troubleshooting steps to see if that helps get that fixed? 

First, I'd recommend starting off with the basic connection troubleshooting steps over at the EA Help website. Those can tackle a lot of the more common connection issues that we see, but if it keeps happening afterward check out the PS4-specific steps as well. 

Let me know how that goes when you have the chance. 

/Kent