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over 3 years
ago -
EA_Kent
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Hey @Wayeah_ss,
Which platform are you playing on? What sort of troubleshooting steps have you already tried so far since this started happening?
Hey @Wayeah_ss,
Which platform are you playing on? What sort of troubleshooting steps have you already tried so far since this started happening?
Got it, thanks!
When you have the chance can you share a DxDiag so we can take a look. For more information on how to pull one up check out the EA Help website. Once you have the text file please attach it to this thread. Thanks again!
Got it, thanks!
Have you checked to see if there are any updates for your video drivers? It looks like there have been a few new drivers released since the last time you updated yours. For more information on how to check for updates visit the EA Help website.
Let me know if you're still seeing any of the same issues after that. Thanks!
Thank you for giving that a shot!
What happens if you start up your PC in a Clean Boot before launching Apex Legends? If there's anything else running that could be causing these freezes that may help to get around it.
Check out the EA Help website for more info on how to set up a Clean Boot. Once you've had the chance to give that a shot please let me know how it goes. Thanks!
Got it, thanks for giving that a shot.
If it's working in a Clean Boot, it sounds like one of the startup processes you disabled may have been causing the issue. If you re-enable some of those services gradually when starting up your PC, that may help narrow down which of them is causing this to happen.