Unjust Permanent Ban on Apex Legends - Seeking Community Support

Hey @TSP_SmackEm,

 

While I understand you'd want to check every possible avenue, the only ones able to review or change an account ban would be our Terms of Service team. I'm afraid there is not another avenue to have a ban looked into further.

 

When it comes to actions applied for cheating for example, we'd be able to share the category of what took place and some general examples of what may qualify, but we wouldn't be able to provide any specific program names that resulted in the action being taken.

 

It looks like this ban was originally placed on the account a few years back. If you've been through multiple appeals and our TOS team has declined to remove the penalty, that would be final and not something that can be changed through any other channels either, sorry. 

Hi @alawnianas,

Our Terms of Service team is very much still active and will investigate appeals sent to them.

If they've reviewed a situation multiple times and declined to remove the penalty however, that would be final. At that point they would no longer review additional appeals.

Until that point all appeals are reviewed, they do not auto-reply. They may use templates in replies, but these cases are all reviewed manually.

Hey @alawnianas,

 

As I mentioned, they review each appeal manually up to a point.

 

After they've reviewed the same situation multiple times and have come to the conclusion that the action will stand, they will no longer perform additional reviews.

 

That is the point you're at now, which is why you're receiving those messages. Your situation has been reviewed by multiple members of the ToS team who have verified the action was taken correctly and is appropriate for this particular account based on prior history as well as what was said.

 

You're absolutely right that much of the time, offensive behavior comes from passion for the game. However, that does not excuse the behavior. We expect players to follow the Rules of Conduct whether they are frustrated or not, and in situations where that doesn't happen, we'll take the appropriate action if that behavior is brought to our attention through the available reporting options.

@alawnianas 

 

Any third parties claiming to be able to remove a ban are simply scammers trying to take account information. The only team able to remove a ban is our Terms of Service team.

 

And no, as I said above, the appeals are manually reviewed up until a certain point. Once they've reviewed your situation multiple times and you start receiving the message stating "Please do not expect further responses on this matter.", your case can no longer be reviewed.

 

When they say not to expect further responses on the matter, they mean it. There are no additional reviews taking place at that point so if you continue trying to place appeals, the only reply will be that message. 

 

This means your account has already had 3 separate individuals from the team review the situation and they've all come to the conclusion that our Terms of Service (Rules of Conduct) were violated. There is no other recourse for the account once it reaches that point, I'm afraid.