devtrackers.gg
Hi @quack_8P,
Thanks for reaching out. It might just need a wee bit of troubleshooting. Can you try the following steps please:
- Fully close out all games and background apps
- Sign out of your EA account and sign back in
- Reload the game and try it again.
Failing that:
- Double-check your account and payment details to make sure they're correct.
- Visit the Payment Methods tab of your My Account page to find your info and make any changes.
- Check your billing address against the one on your statements to make sure they match exactly. This can help clear up a lot of these errors.
- Make your purchase from the region that matches your payment method and EA Account settings.
- If you’re traveling or living abroad, your purchase may not go through.
- If you’re out of your region temporarily, try making your purchase again once you’re home, or use an online safe payment method that’s accepted where you’re located.
- If you’ve moved or are on an extended stay abroad, update your EA Account to the right region. If that doesn’t work, use a local payment method.
Please let us know how you get on with those steps.
EA_Lanna
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