over 2 years ago - EA_Illium - Direct link

Hey @LooCoo87 If the EA account linked to the Xbox is deleted you will need to send a password reset (restore deleted accounts) to try and reactivate the account. If you no longer have access to the email I would recommend getting in touch with your email provider for assistance getting back into the email. 

 

Thanks!

Illium.png

*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
*Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
*XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.
over 2 years ago - EA_Illium - Direct link

Hi @LooCoo87 To clarify if we are unable to use the email that is on the deactivated/deleted account to reset the password our support team would be unable to assist in getting the account activated through any other option. 

Illium.png

*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
*Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
*XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.