Hi @notxl6162,
I'm sorry to hear the timer to reach the support team is stuck on 1 minute. It might just need some troubleshooting. Could you try the following steps please:
- If you are on mobile, switch to PC to submit the ticket or vice versa
- Clear the browsers cache and cookies, fully close all browser windows and then try again
- Test it off of a different search engine (so if you're on Google Chrome, try Firefox to see if you can submit a ticket that way)
- It's no harm trying a clean boot to see if you see the same issue after either: https://help.ea.com/en-in/help/faq/how-to-clean-boot-your-pc/
In the meantime, I would encourage you to go through as many of these steps as possible to start recovering your EA account:
Thank you,
EA_Lanna
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