Account stolen via email change and cant access support

Hi @notxl6162,

 

I'm sorry to hear the timer to reach the support team is stuck on 1 minute. It might just need some troubleshooting. Could you try the following steps please: 

• If you are on mobile, switch to PC to submit the ticket or vice versa
• Clear the browsers cache and cookies, fully close all browser windows and then try again
• Test it off of a different search engine (so if you're on Google Chrome, try Firefox to see if you can submit a ticket that way)
• It's no harm trying a clean boot to see if you see the same issue after either:  https://help.ea.com/en-in/help/faq/how-to-clean-boot-your-pc/

 

In the meantime, I would encourage you to go through as many of these steps as possible to start recovering your EA account:

• What to do if your EA Account has been hacked
• How to manage your EA Account security and safety

 

Thank you, 

 

EA_Lanna

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Hi @notxl6162, 

 

The EA Help article 'How to use EA Help' shares this: 

---

@EA_Help wrote:

...If an advisor can help with this issue, a contact method will also be available under your help topic... 

---

Click on this link and check under the heading 'Still Need Help?'. If there's other contact options aside from live chat available, they'll appear there. 

 

- EA_Lanna

 

____________________________________________________________

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

Please only DM me if I've asked you to, or in the case of highly sensitive content. General questions/issues/topics are best shared on the forum where others can take part/benefit from the responses/solutions/workarounds