about 2 years ago - EA_Blueberry - Direct link

Hey, @Virji24 

 

Sounds frustrating what you're going through if you have to keep constantly contacting Support for your purchases. Even though it's a purchase for our game, the transaction goes through the PlayStation store for the payment method you have under your PlayStation account. Have you reached out to PlayStation Support at all to see if they're aware of anything impacting your account from that side? There are region locks for content, so if you made the purchase while accidentally on a VPN, you can be charged but the content won't show up.

 

PlayStation Support

https://support.playstation.com

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about 2 years ago - EA_Blueberry - Direct link

@Virji24 

 

Our Support teams will grant Apex Coins that don't appear on accounts, however there can sometimes be a delay in the coins reaching the accounts or with unexpected service disruptions from either EA or Xbox Live/PlayStation there might be times they'll ask you to wait until those services are restored. The reasoning is that the coins are still on their way to being delivered on the account and our intervention won't be necessary yet. 

If they still haven't shown up for you after 24 hours, please contact an EA Advisor immediately. It's upsetting to hear how this continues to happen for you and recommend raising this up again to the EA Advisor so they can have a specialist look into this further to see if it's indeed account specific.

Click here to contact with an EA Advisor

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about 2 years ago - EA_Blueberry - Direct link

@Virji24 

 

Was a persona transfer ever performed in the past on your account? I'm afraid there is not much we can do from our end and this will require the assistance of our Support staff so they can pull up your account. Did you request for a specialist to look at your account and do you know if your purchases work if you make them through the PlayStation store online/web or from a different console?

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