I lost 3 final fantasy event packs

Hey everyone,

 

We're aware of an issue where your other event packs are automatically opened if that pack opening interface is exited (whether intentionally or not).

 

The other items are still added to your collection however, so nothing is lost. 

I did take a quick look over everyone's recent pack purchases and openings here, and fortunately this is the same situation. I'm showing all purchased packs were opened and had their contents added to the account correctly, even though some seem to have been done in the background.

 

Apologies for the concern here, but you should be able to pull up your collection to take a look at the new additions as the actual pack contents have been added to the accounts correctly.

Hey @FillBraga,

 

I do see that 4-pack you mentioned being purchased and opened shortly before your first post here.

 

Sorry the notifications didn't appear for the remaining two packs that were opened automatically, though the items did go to your collection fortunately. Here's what was received in those 4 packs.

 

Ballistic quip (Rare)

P2020 weapon skin (Rare)

Sticker pack (Epic, Event)

 

Peacekeeper weapon skin (Rare)

Nemesis weapon skin (Legendary)

Kraber weapon skin (Legendary, Event)

 

Volt weapon skin (Rare)

Nemesis weapon skin (Rare)

Sticker pack (Epic, Event)

 

Catalyst tracker 

Pathfinder pose (Rare)

Sentinel weapon skin (Legendary, Event)

Glad to hear those are showing up for you @FillBraga, thanks for the update!