[2019] No replies from EA support

Hey @Te3H. 

If you've already reached out to the Terms of Service team regarding your account that's all you would need to do for now. They'll need to review your account to determine if that ban can be overturned. Unfortunately we don't have a way to see how long that might take. They try to get back within 72 hours, but that can vary depending on how many cases they're currently working on. 

They will follow up with you via email as soon as they can, so keep an eye out for a response. Thanks for being patient on this. 

/Kent

@Te3H That's interesting, I do see a flag saying an email went out a bit under 2 weeks ago. If you keep spam/trash mails that long, can you check if that came through?

Hi @Darkalk, 

Do you have the case number from when you submitted your appeal? If so, can you send it to me in a direct message so I can take a look? 

/Kent

Hi @LeVinRouge1, 

The Terms of Service team investigates appeals like this on a case-by-case basis, so I'm afraid it can take some time to complete an investigation. Unfortunately we don't have the ability to see exactly how long it may take, but the Terms of Service team will follow up with you via email as soon as they can. 

/Kent