[2021] Apex coins

Hey @MCHElite,

If you've contacted via email and it's going too slow for your liking, you can always try reaching out via a chat instead:

https://help.ea.com/en/contact-us/

Once you've selected your product and platform, try selecting "Orders" -> "Check order status". That usually gives me the option to start a chat. I find that it's a lot easier to get help that way.

Also, just in case, here's our proof of purchase article that shows exactly what they'll need:

https://help.ea.com/en/help/account/how-to-provide-proof-of-purchase/

Just sharing so you can have it ready to make this go as smooth as possible.

Wees aardig voor elkaar | Be kind to each other

Hey @MCHElite,

They might use those to make sure that they have the right EA account. Back when I worked in live support I asked for one of them fairly frequently.

@ghrumpii

What problem are you having when you try to open a case?

Wees aardig voor elkaar | Be kind to each other

@MCHElite,

There's no such thing as a stupid question. If people were less afraid to ask things the world'd be a better place.

And no, don't worry, they won't. If you follow the steps in the proof of purchase article I showed, the most personal information you're showing are email addresses and usernames (Which they already have access to because an EA account requires both). While you wouldn't want to show the former somewhere public like a forum, they'll never ask for things like card numbers or passwords, which are definitely things you want to keep secret from everyone.

I hope that's at least a little reassuring. If you do have any other questions, let me know!

Wees aardig voor elkaar | Be kind to each other

@MCHElite,

Our live support team can, which is why I recommend reaching out with proof of purchase so they can do that for you. It's unfortunately outside of the scope of what we can do here on the forums.

@fusionevergreen

Have you tried reaching out to our live support already?

Wees aardig voor elkaar | Be kind to each other