Apex coins

Hey @wnzk46,

 

Sorry to hear those coins haven't shown up for you yet. It's likely some purchases may have a slight delay due to some marketplace issues we're still working on. 

 

If those still have not shown up for you after about 24 hours, please reach out to an advisor with this proof of purchase information and we'll be able to help make sure you get your coins.

 

Hey @Salty-Cheese420,

It can sometimes take up to 24 hours for purchases to finish processing, but if you still don't have your Apex coins then you'll need to reach out to our live support team so they can take a look for you:

https://help.ea.com/en/contact-us/

You'll need to provide proof of purchase. This article explains exactly what they'll need, as well as showing a few examples:

https://help.ea.com/en-gb/help/account/how-to-provide-proof-of-purchase/

Wees aardig voor elkaar | Be kind to each other

Hey @daddyimmstuck @SmallwhitePeen,

I'm sorry to hear that you've both been having issues reaching out to live support. If you fill out your product and platform, try picking different problem categories, you should see an option to start a chat eventually. "Orders" -> "Orders not received" gives me the option to start a chat, can you try that on your end too?

Wees aardig voor elkaar | Be kind to each other