Lost all my cosmetics,but kept my stats

Hey folks,

 

Sorry to hear you've had your content go missing like this.

 

Just looking over things briefly, it does look like there have been some platform unlinks involved with this situation. I understand that may have been done while the account was compromised, however any unlinks can cause issues so this may be what's caused the content to be lost here.

 

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Unlinking risks for Apex players

If you unlink a platform account that you use to play Apex Legends, you might have issues with Battle Pass leveling, item unlocks, and other errors.

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In that case the best thing to do would be to make sure you have all the original platforms linked back to your EA Account after recovering it. We wouldn't be able to manually restore items lost due to an unlink, and would be limited to whatever can be restored by re-linking the original accounts.

 

Please feel free to reach back out to support if you run into trouble with this so they can help make sure the correct accounts are linked.

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@dutts100907 

It looks like your situation could potentially be slightly different, actually. I'm sending you a DM here on AHQ so we can check some other details, please get back to me there when you get a chance. Thanks!

Hey @lsqiny,

 

We cannot help you with this on the forums, sorry. The only way to attempt to restore content lost from an unlink would be to re-link the same accounts. 

 

If the same accounts have already been re-linked without that content appearing again, there is nothing more that can be done.

 

Here is the relevant portion of my earlier post again:

 

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Unlinking risks for Apex players

If you unlink a platform account that you use to play Apex Legends, you might have issues with Battle Pass leveling, item unlocks, and other errors.

 

In that case the best thing to do would be to make sure you have all the original platforms linked back to your EA Account after recovering it. We wouldn't be able to manually restore items lost due to an unlink, and would be limited to whatever can be restored by re-linking the original accounts.

 

Please feel free to reach back out to support if you run into trouble with this so they can help make sure the correct accounts are linked.

Hi @lsqiny,

This is a situation due to the accounts being unlinked. You've both mentioned having the accounts hacked and unbanned, but the issue here was that the accounts were unlinked.

Again, the only way to try restoring anything lost would be to make sure the original accounts are re-linked.

This cannot be restored otherwise.