[2021] This client's game account has been banned: Banned

Hey @stoprasism1, 

I'm sorry, but account bans are not something we can investigate here on Answers HQ. The Terms of Service team would need to determine if the account ban can be overturned. If you've already contacted them that's all you need to do right now. They will follow up with you via email as soon as possible. 

The TOS team reviews appeals like this on a per-case basis, so the length of an investigation can take some time depending on how many cases they are working through. Unfortunately I don't have any way to see exactly how long an investigation may take, but please watch your email for their reply. 

/Kent

Hey all,

If you need to reach out to the Terms of Service team regarding a ban, check out the following article on the EA Help website for more details on how to submit a case: 

https://help.ea.com/en/help/account/information-about-banned-or-suspended-accounts/

/Kent