Hi there, @hailthekid.
I took a look at your account. What you need to do is contact an advisor again. They should be able to get this cleared up for you. Please try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll assist with getting this issue resolved. Thanks!
Can you please try one more time? The issue with your account can be resolved by an advisor. You just need to get one either on the phone, on chat, through Twitter or Facebook.
What country are you in? Not all of them have a number you can call.
You can also try creating a case from a different account. The advisor will be able to find the account in question and assist with this.
Since you're in the US, you need to use the option for a callback. Can you resume one of your cases and see that as an option? Is it not there when you're creating the case? This is something you absolutely need to either talk to someone the phone or use live chat. You keep choosing email which is why this isn't getting handled.
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