Hi there, @hailthekid.
I took a look at your account. What you need to do is contact an advisor again. They should be able to get this cleared up for you. Please try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll assist with getting this issue resolved. Thanks!