over 3 years ago - EA_Kent - Direct link

Hi @jkoehle

 

Can you check something for me when you've got a chance? Go to twitch.tv and log into your Twitch account. Once you've signed in open up your Twitch Settings and click on the Connections tab. Scroll down to the bottom of the page, and you should see the Other Connections section. Do you see Electronic Arts listed there? 

 

 

/Kent

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over 3 years ago - EA_Kent - Direct link

@jkoehle 

 

Hmm, gotcha. It sounds like the issue may be on the EA Account side, but unfortunately we don't have the ability to look into account issues here on Answers HQ. I can only recommend getting in touch with the EA Help team so they can take a look. 

 

For more information on how to set up a case with them check out the EA Help website. If you prefer you can also speak with them over Twitter or Facebook as well. 

 

 

/Kent

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over 3 years ago - EA_Kent - Direct link

Hey @Memecreameryv1

 

In a lot of cases that error comes up when the Twitch account has already been connected with an EA Account. Can you check something for me when you have the chance?

 

Go to twitch.tv and log into your Twitch account. Open up your Twitch Settings and click on the Connections tab. Scroll down to the Other Connections section. Do you see Electronic Arts listed there? 

 

 

/Kent

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over 3 years ago - EA_Kent - Direct link

@Memecreameryv1 

 

Excellent, thanks for following up to let us know! I'm glad to hear you were able to get it figured out. Thumbs up

 

 

/Kent

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over 3 years ago - EA_Kent - Direct link

Hi @Ozakax


When you have the chance I'd recommend getting in touch with the EA Help team so they can pull up your account and take a look. For more details on how you can set up a case with them check out the EA Help website

 

If you prefer you can also speak with them over Twitter or Facebook instead as well. 

 

 

/Kent

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