2 months ago - EA_Pythia - Direct link

Hello @cUs-b_850,

 

what do you mean when you say that your number unchained steam?

 

If you unlinked Steam from your EA account, you will have to relink it to that same EA account in order to get your steam progress back. All progress is linked and saved to the EA account, not the steam account.

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2 months ago - EA_Pythia - Direct link

@cUs-b_850,

 

please link the Steam account to the correct EA account again and check if that fixes the issue. 

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2 months ago - EA_Pythia - Direct link

@cUs-b_850,

 

if your Steam account is encountering error messages, I would suggest contacting Steam's support to fix it.

 

Generally speaking, due to cross progression, your progress should be saved on the EA account, even without Steam linked to it any more. When did you start playing Apex through Steam? 

Are you logged into the correct EA account?

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2 months ago - EA_Pythia - Direct link

@cUs-b_850,

 

can you please answer the question regarding when you started playing Apex through Steam? 

 

We don't have access to account information and data here in the forum, which is why I'm asking these questions - as I said before, if unlinking the Steam account caused the issue, then relinking it most likely will solve the issue. 

When the Steam account was still linked, did you ever play through the EA app directly? If yes, were you able to play with your complete progress then?

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Bitte schickt mir keine Direktnachrichten für Support - taggt mich im Forum @EA_Pythia