over 3 years ago - EA_Kent - Direct link

Hi @KillerNight124


Which datacenter are you normally connected to? Have you tried switching to any others to test and see if that makes any difference? 

 

 

/Kent

Kent.png
over 3 years ago - EA_Kent - Direct link

Thanks for the updates!

 

Can we try running through some connection troubleshooting to see if we can help stop this from happening? A good place to start off would be with the basic connectivity troubleshooting steps from the EA Help website. 

 

If you're still running into the same issues after that check out the PlayStation-specific steps as well. Let me know how that goes once you've had the chance to give it a shot. Thanks!

 

 

/Kent

Kent.png
over 3 years ago - EA_Kent - Direct link

@KillerNight124 

 

Thanks for following up and letting me know. 

 

Can we also try setting a different DNS on your PlayStation to see if that helps? I've seen some cases in the past where using a different DNS can make a difference. You can change the DNS on your console using the steps below: 

  1. Open the PS4 Settings and go to Network 
  2. Select Set Up Internet Connection 
  3. Choose Wi-Fi or LAN Cable depending on how your console is connected to the internet 
  4. Select Custom 
  5. Choose Automatic under IP Address Settings 
  6. Choose Do Not Specify under DHCP Host Name 
  7. Select Manual under DNS Settings 
  8. Enter 8.8.8.8 as the Primary DNS and 8.8.4.4 as the Secondary DNS. This is the public Google DNS, but if there's a different DNS you would rather use instead that's OK as well.  
  9. Select Next 
  10. Choose Automatic under MTU Settings 
  11. Select Do Not Use under Proxy Server 
  12. Select Test Internet Connection to confirm the changes and make sure you can connect. 

Once you're able to give that a try please let me know if it helps. Thank you!

 

 

/Kent

Kent.png





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