[2023] Controller battery chance, stuck in game, could not make contact again (at all)

Thanks for the post, but my instinct is that this is hardware related. I've also swapped battery packs a bunch of times and never encountered this. You're in contact with Xbox already, it sounds like that's the right path to take. Hopefully there isn't any need for hardware changes and that this can be solved with some software updates/a more in-depth update.