about 1 month ago - EA_Illium - Direct link

Hey @Rickastley1545,

 

Typically it can take 24 hrs after the purchase to see your content, If you don't have your purchase after that time you will want to reach out to our support with your Purchase Information, so they can look into this further.   

   

 

Thanks!    

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29 days ago - EA_Illium - Direct link

HI @Rickastley1545 If you created a case a month ago and heard nothing from our support we may need to create a new case and select a different contact type to ensure there wasn't an issue with them receiving the first case. 

 

We also have support via social media if you would prefer. 

 

  • EA Help website - Live Support (Phone, Chat, Email) 
  • Twitter - Select the message icon to get assistance   

Thanks!

Illium.png

*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
*Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
*XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.