[2023] Missing all of my skins

Hi @lILANESII, 

 

Can you double-check the skins tab and see what shows up there atm? 

1. Go to the Loadout tab.
2. Click the Skins tab.
3. If you have an Heirloom or Prestige item, you’ll see it in the bottom-right corner of your screen.
4. Check Equip to use it in-game.

 

- EA_Lanna

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Hi @lILANESII, 

 

Ok, if you're missing content you purchased, please talk to one of our advisors via phone, chat, or email so they can take a look into it for you. You can reach them through:

 

• The EA Help website - Phone/Chat/Email - Availability may vary 
• Twitter - Select the message icon to get assistance 
• Facebook - You can select the 'send message' option on the accounts home page  

Thanks, 

 

- EA_Lanna

 

____________________________________________________________

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

Please only DM me if I've asked you to, or in the case of highly sensitive content. General questions/issues/topics are best shared on the forum where others can take part/benefit from the responses/solutions/workarounds