[2021] Lost all progress on my account

Hi @Murchmeister, 

Did you recently make any changes to your EA Account, such as updating the registered email address? 

 

 

/Kent

@Murchmeister 

 

Got it, thanks!

 

As far as I know that shouldn't have caused any issues. I wanted to see if you had changed the email on the account because recently there was an issue that was causing some progress to disappear when changing the email. It doesn't sounds like that's what happened in this case, though. 

When you have the chance I'd recommend getting in touch with the EA Help team so they can pull up your account and take a look. I'm afraid that we don't have the ability to look into missing content here on Answers HQ. 

 

For more details on how to set up a case with them visit the EA Help website. You can also speak with them over Twitter or Facebook instead, if you prefer. 

 

 

/Kent

This is on the older side of time, I'm closing this thread to stop it from being necroed.

If you have any issues with APEX, please make a new topic about your problems and what kind of steps you have tried to solve them.

/Atic

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