about 3 years ago - EA_Illium - Direct link
@DionneJ Does this happen consistently in Duos, or was it in the one match? Illium.png

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about 3 years ago - EA_Illium - Direct link
@DionneJ What type of headset do you use? Do you plug it through the controller, or wirelessly from the Xbox? Illium.png

*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
*Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
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about 3 years ago - EA_Illium - Direct link

Hi @DionneJ Can you try to following to see if its picked up?

 

  • Update the controller's firmware
  • try another controller
  • Persistent Storage 

    1. Go to settings Select Device & Connections > Then Blue-Ray 
    2. Select Persistent Storage > Clear Persistent Storage 
Illium.png

*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
*Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
*XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.